GENERAL TERMS AND CONDITIONS OF SALE

1. Introduction

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Pixmania (hereafter referred to as We) belonging to the company Pixmania S.A.S. with a capital of 19,033,875 Euros, whose headquarters is situated at 183 Rue du Chevaleret - 75013 Paris and registered on the register of companies and commerce in Paris under the number B 352 236 244. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Pixmania as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

We recommend that you read and accept the general terms and conditions of membership of commercial partners before you make a purchase from a trader other than Pixmania.

2. Ordering

There are 4 different ways of placing an order:
- by Internet on our website: http://www.pixmania.com (24 hours a day and 7 days a week)
- by e-mail: click here
- by telephone on 0844 369 0372 (calls charged at a local rate when using a landline phone)- by post with a printout of your order and payment method to: Pixmania, Customer Service Department, 43-47 Avenue de la Grande Armée - 75217 Cedex Paris 16 - France - fax n° +33 170 807 207. We will send you confirmation by e-mail that we have received your order.

The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must: - log in; - choose your delivery method;
- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);
- select your method of payment.
Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with Pixmania.

3. Product information

Pixmania takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

All the accessories contained in the bundles sold by Pixmania.com are compatible brand accessories and not manufacturer’s brands. Please note that some products' instruction manuals do not come in English. If the instruction manual does not come in English, this information will be clearly featured in the technical information sheet of the specific product.
Please note that in the case where you buy a product which does not have an English instruction manual you will be able to download the English manual by clicking on a link in the “order tracking” section of the Pixmania website. We will also send you a link in the order email confirmation which directs you to the English pdf version of the instruction manual. As most products come with 2-pin plugs, adapters from European to UK plugs are supplied free of charge with your order.Please note, Epson items are delivered with French manuals & software. Both can be downloaded for free on www.epson.com

4. Prices

The prices indicated on the Site are in Pounds Sterling and in Euros and include all taxes but do not include delivery.The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

5. Availability

Please note that we will honour your order while stock is available.

In the event where one of the products ordered is not in stock, we will contact you in less than 15 days as of your order date to inform you how long it will be before we are able to deliver the product.

If there are certain products that are temporarily unavailable, we will send the available products and will pay the shipping fees for the rest of the order.We will offer you a replacement for an unavailable product, a product of equal price and quality.
If you choose to refuse, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the fees will be covered by us.

6. Delivery methods

The products bought on the Site will be delivered to mainland UK. In the event where you want your goods delivered in another country where Pixmania is present, you must purchase your order through the site that corresponds to your country (for example: for Spain, go to Pixmania Spain; for France, Pixmania France). It is the country where delivery will take place that determines the country of purchase. Your order will be delivered to the address you indicated when you placed your order. Please note that we do not deliver to the Isle of Man or the Channel Islands (Alderney, Guernsey, Jersey and Sark) .Pixmania offers 3 methods of delivery:

Express delivery
This method of delivery allows you to receive your package in 24 to 48 hours with UPS. When you place your order before 10 am, it will be handled the on same day if the product was indicated as being in stock on the site. The shipping fees for this option will depend on the articles selected.If you choose this method of delivery, payment upon delivery cannot be accepted.
Please note that, since UPS Express does not deliver on weekends, if your order is placed on a Friday it will be delivered to you on the following Tuesday, provided that your product is in stock at our warehouse. Standard deliveryThis choice of delivery will allow you to receive your package in 48 to 72 hours with DHL / UPS. When you place your order before 10 am, it will be handled the same day if the product was indicated as being in stock on the site. The shipping fees for this option will depend on the articles selected.

Standard delivery
Smaller items will have ROYALMAIL as a standard option with 48-72h delivery. Please note that orders with multiple items can be dispatched partly by DHL and partly by Royalmail.

2 man delivery
Our specialist 2-man delivery company will contact you within 48 hours of Pixmania dispatching your order to them to arrange a suitable time and date (7 days a week) to deliver your product to your home (4-hour delivery time window).
Delivery takes 4 to 6 working days to mainland England, Wales and the Scottish Lowlands including Glasgow & Edinburgh. Delivery can take up to 8 working days for the following postcode areas: TD, DG, KA, ML, G, FK, KY, AB, PH, DD, PA, IV, and Northern Irland (BT postcode). Please note thatwe do not delivery to offshore' Scottish Islands, Channel Islands nor the Isle of Man.
The item will be delivered straight to the customer’s chosen room, and unpacked and placed on a stand upon request. Any unwanted packaging will be removed and disposed of.

Pixmania does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with DHL / UPS Standard, 7 days with UPS). During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post to the following address or by e-mail: Pixmania, Customer Service Department, 43-47 Avenue de la Grande Armée - 75217 Cedex Paris 16, fax (+33 170 807 204). Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals.In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative. We would like to inform you that a delay of 24 hours is possible for delivery of your order. In fact, for security reasons, all orders paid by bank card are verified by PIXMANIA. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:-a professional or paid-for e-mail address-a land line telephone number (work or home) where you can be reached at any time of the day Furthermore, for any order above the amount established by PIXMANIA, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.

8. Tax-free shopping

Please note that VAT is non-refundable.

9. Secure payment

Pixmania.com uses BIBIT to guarantee the security of your payments.
Pixmania has chosen to assure payment security with BIBIT by encrypting the connection when transmitting information on the network.
When you see the payment sign , you will know that your payment is secure.The name BIBIT may appear on your bank account statement.Please note that if your security department suspects fraud, we have the right to cancel the transaction for security reasons.

Pixmania offers 6 methods of payment: Credit card (Debit card, Visa or MasterCard), cash (only available in the Pick-Up store), gift certificates, bank transfer, finance option through V12 Finance and PayPal.

When you pay by credit card, your account will be debited when your order is forwarded, on condition that we have received pre-authorisation for your account. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network. Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

10. Right of Retraction - Satisfied or your money back

Pixmania allows you 15 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

All photos stored on a digital support (memory card, hard drive etc.) and sent back to Pixmania by the User will not be kept. The deadlines mentioned above are effective as of the date of reception of the order. You can fill in your returns coupon in your Pix & I space.

For reimbursements:

- If the product is returned within 7 days of its delivery, the User will be reimbursed by bank transfer if payment was made by bank card, or by cheque in other cases. If the User paid by bank card (via a bank card reader) at a Pick-Up Store, reimbursement will be made by cheque.

If tests need to be carried out on the product, in the framework of the right of retraction, Pixmania will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 3 weeks.

- If the product is returned between the 8th and 15th day after purchase: you will be refunded in the form of gift vouchers

Only Kitchen and Home Appliances and TVs with a delivery fee of 19.99£.
Cancellations:
You can cancel your purchase at any time up to 7 working days following the day you receive the goods. In this case please call us on 0844 369 0372 (open Monday - Friday 9 am - 5 pm) with your order number (example CCL065214521) or send an e-mail to currys_uk@pixmania.com with the serial number of the product to be returned. We will then arrange to collect the goods from you.

Your product must be complete and in ‘as new’ condition (i.e. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it. By following the steps above you will receive a full refund for the price of the product. However, you must pay the following charges if the goods are collected from you:

Product Type	Collection Charge
Large kitchen appliances, 21” TVs or larger	£19.99
All other items	£7.99

If you return two or more product types together, only the higher charge will apply. The collection charge will be debited from your account at the same time as your purchase is refunded and will be shown separately on your receipt.

 

11. Returns

All products except Kitchen and Home Appliances and TVs with a delivery fee of 19.99£:

For any returned package, please go to your PIX&Me space and follow the return policy instructions.

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).

For the period covered under warranty, the client must return the product to PIXMANIA’S After-Sales Service. No package will be accepted at the head office of Pixmania.

12. Guarantees and After-Sales Service

12.1 Legal guarantees

Independently of the contractual services provided in application of article 13 of the present general terms and conditions of sale, all products sold by us, no matter whether they are new or used, come with a legal guarantee concerning product conformity and latent defects, as outlined in the following legal clauses.

- Article L.211-4 (French Consumer Code): The seller is required to deliver a product that complies with the description given in the contract. The seller is also responsible for dealing with any conformity complaints regarding the product that may arise upon delivery. The seller is also responsible for conformity complaints that may arise from packaging, mounting instructions or installation, when this has been assigned to the seller in accordance with the contract or has been carried out by the seller.

- Article L.211-5 (French Consumer Code): To comply with the terms of the contract, the product must:

1° Be suitable for the purpose usually associated with such a product and, where appropriate:
- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model
– have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or their representative, including advertising and labelling;

2° Or have the features defined by a mutual agreement between the parties, or be suitable for any special requirements that the buyer may have, which were made known to the seller and which the latter had agreed to.

- Article L.211-12 (French Consumer Code): Any action resulting from non-conformities lapses two years after the product is delivered.

- Article 1641 (French Civil Code): The seller is responsible for latent defects in the product sold which render it unsuitable for its intended use, or which impair its capacity to be used so much so that the buyer would not have purchased it, or would only have paid a reduced price for it, had the buyer been aware of them.

- Article 1648 (French Civil Code): The buyer must take any action resulting from defects within a period of two years following the date on which the defect was discovered

Shipping fees of the products are the customer’s responsibility.

However, if the product does not conform to the product description, shipping fees will be reimbursed to the customer.

For any returned package, please go to your PIX&Me space and follow the return policy instructions.
Pixmania will handle possible repairs with the manufacturers.
Whatever the problem is with your product, you must attach, with the defective product, a copy of your invoice, the warranty (in the box) and the return goods voucher.

Please note that legal guarantees do not apply to repairs for damage caused by external origin (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using it for commercial purposes or using said product with incorrect peripherals, accessories or consumables.

12.2. Manufacturer’s warranty

All products sold by us come with a manufacturer’s warranty. The period and coverage of this warranty is defined by the product purchased and the brand.

The manufacturer’s warranties sold by PIXMANIA do not cover: -replacement of consumables (batteries, light bulbs, fuses, recording heads or lasers etc.), -the abnormal use or non-conforming usage of products. We ask that you consult the user’s manual provided with the products-malfunctioning due to accessories (power cables etc.) -damage from external sources (shocks, accidents, electricity current fluctuations etc.). In all cases, PIXMANIA will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. Administrative fees will be requested if payment for the estimate is not made. If the User agrees to the estimate, a cheque will be issued to Pixmania and will correspond to the estimate amount, and ought to be sent to us. Faulty goods Only Kitchen and Home Appliances and TVs with a delivery fee of 19.99£.
If there is a fault with your product within 12 months of delivery (or other defects with your order), we will normally offer a prompt repair, exchange. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.All MDA (Washers, Dryers, Cookers, Freezers) faults / service requirements - please contact the Currys White Goods Helpline on 0870 156 5550 Mon-Fri 8am-8pm, Sat 9am-6pm, Sun 9am-5:30pm

Flat Panel TV (24" & over) faults / service requirements - contact the Tech Guys on 0870 607 0973 Mon - Fri 8am - 8pm, Sat 8:30am - 6pm, Sun 11am - 5pm

CRT TV (Over 21") faults / service requirements - contact the Tech Guys on 0870 154 1541 Mon - Fri 8am - 8pm, Sat 8:30am - 6pm, Sun 11am - 5pm

To qualify for a refund or exchange, the product must be:- In “as new” condition, and- Complete, with any accessories and free gifts offered with it (and, if possible, the original box and packaging). This warranty does not cover faults caused by accident, neglect, misuse or normal wear and tear. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund. Replacement goods are sent by standard delivery only.

13. Responsibility

Pixmania will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, Pixmania does not sell products for professional usage.

14. Pixmania Service

Independently of the legal guarantees stipulated in the previous article (article 12: Guarantees and after-sales service), Pixmania gives you the opportunity to register for the following services:

14.1 The Zen Engagement

You may only register for the Zen Engagement when you purchase a new product. Products covered by the Zen Engagement can be easily identified on the site www.pixmania.com.

WHAT IS THE ZEN ENGAGEMENT?

Advantages of the Zen Engagement:

1. If you find your product for less on another website within 7 days of purchase, Pixmania will refund you the difference.

2. If your product develops a fault within 12 months of purchase, Pixmania will refund the total amount you paid to your Pix Piggy Bank.

3. Up to 25% off on a selection of essential accessories for your product.

4. You can trade in your old product. Pixmania will give you a voucher so you can buy something new.

5. Expert advice to help use your product

6. The VIPix card for half price if you purchase it at the same time as the Zen Engagement.

 

APPLICATION CONDITIONS

1. Price matching:

Price matching only applies in the following ranges: CAMERAS, CAMCORDERS, SOUND & VISION, COMPUTING, TELEPHONY and VIDEO GAMES (accessories and consumables not included).

 

If you find the same product (same brand, same model and same version or edition immediately available) for less on another UK website within 7 days of purchasing it on www.pixmania.com, Pixmania will refund you the difference.

The product must be identical, new and cheaper. The product must include the same accessories and equivalent warranty and exclude shipping fees. The price of the product is the price displayed (including V.A.T.) excluding discounts such as promotional codes, gift vouchers and any other special offers such as stock clearance or sales. This offer is limited for each product purchase on www.pixmania.com to one refund per household.

Products from websites based on bidding systems or small ads placed by individuals and/or products delivered outside of the UK are not included.

To request a refund, simply send us a copy of your invoice, a printout of the page on the website with the same, cheaper product as you purchased on www.pixmania.com (printouts of price comparison websites will not be accepted) and your bank details (SWIFT and IBAN).

Once your details have been confirmed and the retraction deadline has been exceeded, we will refund you the difference between the product you purchased on www.pixmania.com and the price you found on another site in the UK according to the above conditions, by bank transfer.

2. Refund if your product develops a fault in the first year:

This service is valid for a year on all faults that are not covered by legal conformity guarantees concerning latent defects.

Only one refund can be issued.

If your product develops a fault following the date of purchase, you have 12 months to request a refund to your Pix Piggy Bank on the site www.pixmania.com. You can use the refunded amount to purchase something else.

 

The product must be returned to Pixmania in its full, original packaging (with user guide, cables and CD-ROM, etc.), so technical tests can be carried out within 15 days to identify the cause of the fault. If, after testing, the fault is identified as not being covered by the warranty (because it shows signs of shock, oxidation, wrong use, etc.), no refund will be issued.

 

An invoice will be issued by the manufacturer; if you refuse the invoice, you will be requested to pay administration fees. If you agree to the invoice, you will need to send the required amount to Pixmania by bank transfer.

In the event where your refund request is accepted by our service, the total amount you paid for your order will be credited to your Pix Piggy Bank within a few days.

The amount credited will be equal to the value of your product excluding shipping fees. You can use the credit to purchase any of the products from Pixmania’s catalogue and may be used on several orders. If the value of the replacement order exceeds the amount credited to your Pix Piggy Bank, you may make up the different using your preferred payment method.

To return your product or request a refund, you must contact Pixmania’s After-Sales service from Monday to Friday between 9 a.m. and 6 p.m.

- on 0844 369 0372 (calls charged at a local rate when using a landline phone)

- or by e-mail through the “contact us” section available on the homepage of www.pixmania.com.

Our customer services team will give you all the information you need to return your product.

 

3. Up to 25% off on a selection of accessories:

During the 12 months following the date of purchase, you can take advantage of discount prices on essential accessories for your product.

Simply go to your Pix & Me space in the Zen Engagement section to view and purchase accessories at discount prices. Click on a product covered by the Zen Engagement to see recommended accessories at discount prices.

4. You can trade in your old product:

 

You may not trade in products in the following ranges: accessories, components, spare parts and consumables.
You may only trade in products with a value of over £160, excluding products that are purchased as part of a promotional pack, bundle or special offer.

 

If you purchased a product covered by the Zen Engagement, we will take it back and issue you a refund in the form of a credit note. You can request for your product to be traded in by using the form available in the Pix and Me section.

Once we have received and checked your request, we will send you an e-mail, authorising you to return your product.

You must then send us your product at your own expense, with all its original accessories. Pixmania’s customer services team will carry out checks to see whether your product is in good condition.

A product that is scratched or shows signs of damage or shock will not be traded in and will be returned by Pixmania to the customer at Pixmania's expense (return costs from the customer to Pixmania remain at the client's expense).

Following technical testing, we will credit your Pix Piggy Bank with the amount you paid for your order less a certain percentage, so you can purchase something new. This percentage is applied in accordance with the table below depending on the type and length of use of the product.

	CAMERAS	CAMCORDERS	VISION	COMPUTING	SOUND	TELEPHONY	HOME APPLIANCES
Between 0 and 12 months	60 %	60 %	60 %	50%	50%	50%	50%
Between 13 and 24 months	40 %	40 %	40 %	30%	30%	30%	30%
Between 25 and 36 months	20 %	20 %	20 %	10 %	10 %	10 %	10 %
Between 37 and 48 months	15 %	15 %	15 %	0%	0%	0%	0%
Between 49 and 60 months	10 %	10 %	10 %	0%	0%	0%	0%
Over 60 months	0%	0%	0%	0%	0%	0%	0%

5. Do you have a question? We have the answer.

If you require further information, simply go to the Zen Engagement section in your Pix & Me space and select a product covered by the Zen Engagement. Fill in the appropriate questionnaire. We will do our best to answer your questions within 48 hours.

 

6. The VIPIX card for half price if you purchase it at the same time as the Zen Engagement.

To get the VIPix card for half price, you must purchase it at the same time as the Zen Engagement.

 

7. Price.

This service is invoiced from 6.95% of the price of the selected product including V.A.T. (excluding shipping fees) and applies to all products (excluding accessories, cables, batteries, memory cards, etc.).

 

 

 

Price range	% Zen Engagement
£0-£99.99	10.45%
£100-£199.99	9.95%
£200-£299.99	9.45%
£300-£399.99	8.95%
£400-£499.99	8.45%
£500-£599.99	7.95%
£600-£699.99	7.45%
£700-£9,999,999.99	6.95%

14.2 Service for used products

PIXMANIA provides a repair service where it agrees to cover the repair costs for the used products it sells (excluding consumables, DVDs, software and books) in the event of a fault, whatever the cause (except in the cases outlined in article 12.2 of our terms and conditions), detected within the 12 months following the date of purchase on Pixmania.com. This service is valid for a period of one year for faults not covered by legal warranties concerning latent defects and product conformity.

15. Commentary, criticism, communication

Any opinions left by Pixmania Users are screened and moderated by the marketing team.
If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Pixmania reserves the right to refuse it or to modify it.

16. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.
By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.
In accordance with the "Data processing and Freedoms" law, the processing of your details was the subject of a declaration made before the CNIL (French data protection watchdog).
Pixmania is authorised to extract, handle and use information that concerns you.
This information is the subject of computer processing.

This activity is strictly regulated: The file must be declared to the CNIL under the number 1230294.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Pixmania to find out what personal information they have concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Site, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by clicking here or on the link created for this purpose and inserted at the bottom of each page of our or our partners’ emails.
Only Pixmania has information regarding you.

If you so accepted as of registration on the Site, Pixmania and its contractual partners may send you information concerning particular and occasional promotions.

Pixmania’s partners have been specially chosen by Pixmania and are recognised for the quality of their products and services.

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

17. Intellectual ownership

All the content on the Pixmania site (illustrations, texts, names, brand names, images and videos) is the property of Pixmania, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Pixmania.
All information, content, files and software offered by our services is protected by French and International law concerning intellectual ownership and copyright.
Pixmania cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Pixmania will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

18.Waste Electrical and Electronic Equipment (WEEE)

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.

When you purchase from us we will recycle and dispose of your old electrical appliance for free. If you want us to do this simply take your old product in to a Currys store. You can find the store closest to your home by clicking on this link.

19. Extended warranties

Extended warranties available for products can be easily identified on the site www.pixmania.com.

Pixmania offers two different extended warranties:

• 3-year commercial extended warranties prolong the validity period of the manufacturer’s warranty by one or two years, meaning your product is under warranty for 3 years as opposed to 1 or 2 years as with the manufacturer’s warranty.

• 5-year extended warranties prolong the validity period of the manufacturer’s warranty by 2, 3 or 4 years, meaning your product is under warranty for 5 years as opposed to 1, 2 or 3 years as with the manufacturer’s warranty.

The price of extended warranties depends on the type of product and its value.

If your product develops a fault, extended warranties will cover the costs of labour, parts and shipping fees incurred for repair. In cases where the product cannot be repaired, Pixmania will exchange it with an equivalent product or refund the amount you paid for it to your Pix Piggy Bank. The validity of extended warranties ends as soon as a refund is issued.

The following cases are not covered by extended warranties:

- deteriorations resulting from modifications or adjustments (other than those required for the product to operate) made to the product without the written authorisation of the manufacturer;

- fees related to periodical maintenance, repair and replacement of parts following ordinary wear and tear;

- deteriorations resulting from incorrect use, including:

a) inappropriate use of the product or non respect of the manufacturer’s instructions on how to use and maintain the product;

b) improper or wrong installation of software.

-       damages originating from repairs carried out by non certified technicians or by users themselves;

-       damages caused by accidents, lightning, floods, insufficient air flow or any other reason for which the manufacturer is not responsible;

-      damages resulting from faults in the system where the product has been incorporated.

Extended warranties are not valid if the model or the serial number of the product has been modified.

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