OUR COMMITMENTS

The lowest prices

Availability of products
More than 40 000 products in stock

Security

Choice of payment methods
6 convenient payment options: credit card, debit card, PayPal, financing through V12 Finance, gift voucher and bank transfer.

On-time delivery
Your order is delivered by express delivery (24 hours). A standard delivery option (3 to 4 days) is also available, including for heavier products (scanners, printers, etc.)

Warranty and After Sales Services

Great customer service

Selection of the best brands

Easy and fast shopping

 

ORDERS

What delivery options are available?

1) Delivery via UPS Express (24 to 48 working hours), the global market leader in international express air services, is only available on items which are in stock at our warehouse. Once your order has been dispatched, delivery time is 24 hours on average.
2) Parcelforce standard delivery. This delivery option enables you to receive your parcel in 2 – 3 working days.
3) Optimum 2-man delivery for bigger items. Our specialist 2-man delivery company contacts the customer within 48 hours following the reception of the order to arrange a suitable time and date (between Monday and Saturday) to deliver the product (3-hour-delivery time window).
4) Royal Mail letter delivery for smaller items.




How do I place an order?
What payment methods are available?
Can I place my order by Email / Fax?
Are my credit card payments secure?
Is money withdrawn from my account directly after I have placed an order?
I want to pay by bank transfer. How does this work?
Can I add items to my order?
How can I track my order?
Is there a security check?
How can I consult, download and archive a bill?
What happens if the product I ordered is not in stock?
How long does delivery take?
Can I place an order to be delivered to someone else / to another country?
Can I change the delivery address?
How can I track my delivery?
How do I obtain a copy of my invoice?
How do I change my password?
If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning?
Why is my order "pending" when I track it on your website?
What happens if my parcel is lost by the courier?
Do you deliver to the Channel Islands?
May I consult my contract and orders at any time ?