OUR COMMITMENTS

The lowest prices

Availability of products
More than 40 000 products in stock

Security

Choice of payment methods
6 convenient payment options: credit card, debit card, PayPal, financing through V12 Finance, gift voucher and bank transfer.

On-time delivery
Your order is delivered by express delivery (24 hours). A standard delivery option (3 to 4 days) is also available, including for heavier products (scanners, printers, etc.)

Warranty and After Sales Services

Great customer service

Selection of the best brands

Easy and fast shopping

 

ORDERS

Is there a security check?

For your security, every single order goes through a security check. Complementary information will be required by e-mail or fax in order to validate your order.
Consequently, in order to proceed with your order, we would need one of the following from you:
- An alternative e-mail address (for security reasons, we cannot validate orders with anonymous email addresses attached, eg: Yahoo, Hotmail, etc...)
- A landline telephone number (company or home line) that can be checked on the directory (Electoral roll , BT White pages, Yellow pages, etc.) Please note that mobile phone numbers are not acceptable.
- For all orders, we ask you to send us a fax of a piece of ID (driving licence, utility bill, or equivalent) to the following fax number: +33 1 45 01 36 69.




How do I place an order?
What payment methods are available?
Can I place my order by Email / Fax?
Are my credit card payments secure?
Is money withdrawn from my account directly after I have placed an order?
I want to pay by bank transfer. How does this work?
Can I add items to my order?
How can I track my order?
How can I consult, download and archive a bill?
What happens if the product I ordered is not in stock?
What delivery options are available?
How long does delivery take?
Can I place an order to be delivered to someone else / to another country?
Can I change the delivery address?
How can I track my delivery?
How do I obtain a copy of my invoice?
How do I change my password?
If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning?
Why is my order "pending" when I track it on your website?
What happens if my parcel is lost by the courier?
Do you deliver to the Channel Islands?
May I consult my contract and orders at any time ?