What happens if my parcel has been damaged or opened / mishandled?

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OUR COMMITMENTS The lowest prices Availability of products More than 40 000 products in stock Security Choice of payment methods 6 convenient payment options: credit card, debit card, PayPal, financing through V12 Finance, gift voucher and bank transfer. On-time delivery Your order is delivered by express delivery (24 hours). A standard delivery option (3 to 4 days) is also available, including for heavier products (scanners, printers, etc.) Warranty and After Sales Services Great customer service Selection of the best brands Easy and fast shopping		DELIVERY What happens if my parcel has been damaged or opened / mishandled? If UPS/Royal Mail delivered your parcel, you will need to contact the courier not later than 2 days after the delivery and open an investigation file. The courier will conduct the necessary investigations concerning the damaged parcel. They will then provide you with a report which you can send back to us with your product. Upon receipt of your product, we will either reship your order or offer you a full refund. For opened or damaged Parcelforce deliveries, DO NOT sign for or accept the parcel. Instruct the driver to return the parcel to us. In both cases, please contact us immediately. What time should I expect my parcel to be delivered? Will I be informed of the exact time of delivery? What happens if I'm not at my delivery address at the time of delivery? Do I have to sign for the parcel personally, or can someone else sign for it? Can I refuse the delivery? What procedure should I follow when my parcel is delivered? What if I receive someone else's order? Why hasn't my order been dispatched?

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