How do I place an order?
Use the “shopping basket” function to order with ease. Once you’ve selected the products you want to buy and added them to your basket, you can place your order in five simple steps. Our online store is open 24 hours a day, 7 days a week, so you can place your order whenever you like.

Step 1: Log in
When you place your first order, you’ll be asked to create a user profile by entering your e-mail address and filling in a short registration form. Please check that you enter your e-mail address correctly as we will send you important information and notifications about your order by e-mail.
If you have already placed an order on PIXmania.com, simply log in using your e-mail address and the password you chose when creating your profile. Next, click on "Continue" to proceed with your order.

Step 2: Delivery
Select the delivery method of your choice from the options available.
Please note that the delivery times displayed are calculated from the moment the carrier receives your parcel.

Step 3: Summary
Check your order carefully on the order summary page, including the product(s), optional service(s), delivery method and cost. At this stage, you can still modify product quantities, the delivery method, and the billing and/or delivery address. You can also enter a promotional code or remove an optional service.

Step 4: Payment
Depending on the delivery mode selected, you will be offered several payment methods to choose from.

Step 5: Confirmation
When you reach step five, your order has been successfully placed and you can now print out your order confirmation. You will also receive a confirmation e-mail containing your order reference number (beginning with CCL).

  How can I cancel my order?
You can cancel your order online in the order tracking section of your user account. This option is available on all orders paid for by bank card or bank transfer. Please note that orders can only be cancelled in full.

  When will my order be dispatched?
If the products you ordered are in stock, your order will be dispatched either the same day or the day after our processing team completes the checks on your order request.

  My order has been dispatched but I haven’t received it. What should I do?
You should first of all check the progress of delivery using the order tracking function on the carrier’s website. If it says that your parcel is “being delivered” you should wait until the scheduled delivery date given. If your parcel is being held by the carrier, you can arrange to collect it from the address given on the attempted delivery slip.
Don’t forget to check the order tracking section of your user account to make sure you entered the correct delivery address.

  How can I return a product under the money-back guarantee?
To help speed up the returns process, you should fill in the returns form available in the After-Sales section of your user account. Once we’ve received and checked your completed returns form, you’ll be sent a notification e-mail explaining how to go about returning your product. Please note that products must be returned in full and in their original condition (with packaging, accessories, instructions etc.). To keep your product safe, we recommend you send your parcel via recorded delivery and request for it to be signed for on delivery using the Royal Mail's 'Recorded Signed For ™' service.

Help Topics

Ordering online
Add a service
Pix&Me account
Order tracking
Returns
Partner sellers

Contact our After-Sales service

If you require any further information, please contact our Customer Services centre.
We will get back to you within 24 hours (Monday to Friday only).
Contact our After-Sales service