If you find your product for less on another UK website within 7 days of purchase, PIXMANIA will refund you the difference (same new product, including the same accessories and equivalent warranty)!

Applicable Conditions for Price Matching:
If you find your product for less on another UK website within 7 days of purchase, PIXMANIA will refund you the difference (same new product, including the same accessories and equivalent warranty)!
Price Matching only applies to products in the following ranges: CAMERA, CAMCORDER, TV VIDEO, I.T. PRODUCTS, SOUND and TELEPHONY (accessories and consumables not included).
The product price is the price displayed (VAT inc.) excluding discounts such as, promotional codes, gift certificates, and any other promotional offers (stock liquidation or sales).
This offer is limited for each product purchased on www.Pixmania.com to one refund per household.
Products from websites based on bidding systems or small ads placed by individuals and/or products delivered outside of the UK are not included.
Applicable Conditions for Price Matching:
If you find your product for less on another UK website within days of purchase, PIXMANIA will refund you the difference (same new product, including the same accessories and equivalent warranty)!
To obtain the refund, you just need to send us a copy of your invoice, a print-out of the page on the website with the same product as you purchased from Pixmania (listed at a lower price) and your bank details (IBAN).
Once the details have been confirmed, we will refund you the difference between the product you purchased on www.pixmania.com and the price you have found on another site in the UK according to the above conditions, by bank transfer. This only applies if the item is in stock on the website you would like to price match with.

For one whole year, the Zen Engagement ensures that your product will be traded-in if a fault occurs. You will also be able to choose a replacement product from the thousands on PIXmania.com!

Applicable Conditions for refund during 1st year of fault:
If your product breaks down you have 12 months from the date of purchase to get a refund in the form of credit in your Pix Piggy bank.
The product must be returned to PIXmania for technical examination in order to identify the nature of the breakdown, to confirm that this does fall within the terms of the manufacturer’s warranty and to make sure that the product is returned in its original packaging with all included accessories (e.g. CD-ROM, cables, user manual etc.).
A refund will be issued in the form of credit in your Pix Piggy bank.
The Pix Piggy bank can be used for all Pixmania products.
The Pix Piggy bank can be used for more than one order.
The Pix Piggy bank is equal to the value of the product excluding shipping and guarantee.
If the total amount of your order is greater than the value of the Pix Piggy bank, you can make up the difference by a payment method of your choice.

Pixmania will trade your product and gives you the possibility of choosing a brand-spanking new product! Send us your old product and choose one of our new products!

Applicable conditions for trade-in of your product:
You have bought a new product with the Zen Engagement. You can trade-in your product for a new one.
Use the trade-in form in your Pix&I space.
Once your request has been confirmed, you will receive a return authorisation e-mail.
Please send us back your product in its original, complete packaging (with instructions and original accessories) by post: postage not covered. Once the technical testing has been carried out, you will receive credit in your Pix Piggy bank, allowing you to purchase a replacement item.

The trade-in does not apply to electrical appliances, accessories, or consummables.
A product that is scratched or shows signs of impacts will not be traded-in and will be return by Pixmania to the customer

For one whole year following the purchase of your product, you can get discounts on essential accessories for your product ! After purchasing your product, the list of available accessories will be accessible through your PIX&I space.

If you are confronted with a problem with a connection, accessory or a driver during the first year after your purchase, you can seek advice for products purchased on our website www.pixmania.com by sending us an email. We will reply within 48 hours.

PIXMANIA customers: become a VIPix for £7 (instead of £14)! With the VIPix card you can make unbelievable savings: 50% reduction on shipping fees for a year, 7% reduction on more than 10,000 products, up to 30% reduction on a selection of products which is renewed every fortnight. Want more privileges? Well, there's also 20% off on guarantee extensions and 10% off on myPIX photo packs and gift ideas! Want even more? Become a priority customer at PickUp stores, at our Customer Service and After Sales Service department! With the VIPix card, the world of privileges becomes your oyster!