Creating or editing your account
You can use your user account to track orders, manage subscriptions to newsletters, create PIX’lists for future purchases and recap all the products you have recently viewed in just one click. You can now even get personal purchasing tips!

  Setting up a user account
Just enter your name, surname and e-mail address into the relevant fields to instantly create a user account. Your username will be your e-mail address. You won’t need to use your password to sign in until you place your first order.

  How can I change my personal details?
If you want to change your e-mail address or password, please contact our customer services team.

  What should I do if I’ve forgotten my password?
Enter your e-mail address on the appropriate page and you’ll be sent a new one.

  How can I unsubscribe from newsletters?
You can unsubscribe from newsletters from PIXmania or its partners at any time. Just go to the Newsletters tab in your user account.

Tracking orders
For products sold by PIXmania.com, you can track the various stages of order processing in real time in your user account. You’ll also receive an e-mail each time the status of your order changes.

  How can I get more information on the progress of my order?
If you have ordered a product sold by PIXmania.com, you should first of all consult our help section, where you’ll find answers to all kinds of frequently asked questions. If you can’t find the information you’re looking for, you should fill in our online form. Our customer services team will then be able to answer your question in greater detail. If you want to find out more about a product sold by one of our partners, you should contact the seller directly. Contact details can be found on each seller’s information page.

Tracking returns
For products sold by PIXmania.com, you can track the various stages of your return in the After-Sales Tracking section of your user account. You’ll also receive an e-mail each time the status of your return changes.

  I’ve returned a product but I haven’t received a confirmation e-mail. What should I do?
Your return could be waiting to be checked in by our After-Sales service team. However, if you returned your product more than a week ago, you should contact the carrier and request:
- proof of delivery (with the delivery slip stamped by PIXmania).
You will only be able to do this if you have used a carrier and a delivery type using a “signature upon delivery” system. Once your proof of delivery has been received by our teams, we will do all we can to process your return promptly.

My Pix Piggy Bank
The Pix Piggy Bank is an online cash reserve that you can use to pay for products on Pixmania.

How can I use my PIX Piggy Bank?
This cash reserve is available for one year and can be used to pay for an entire order on the site (including delivery fees), whether you are purchasing directly from Pixmania or from one of our sellers. In order to pay for an order using your Pix Piggy Bank, go to the Payment stage of your order (step 4), select "Pix Piggy Bank" as your method of payment, and enter the amount you would like to use. If the total of your order exceeds the amount you have entered, you will need to settle the outstanding amount using another payment method.
You may check the balance in your Pix Piggy Bank at any time via your Pix & Me space.