FAQ Pixmania

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OUR COMMITMENTS The lowest prices Availability of products More than 40 000 products in stock Security Choice of payment methods 6 convenient payment options: credit card, debit card, PayPal, financing through V12 Finance, gift voucher and bank transfer. On-time delivery Your order is delivered by express delivery (24 hours). A standard delivery option (3 to 4 days) is also available, including for heavier products (scanners, printers, etc.) Warranty and After Sales Services Great customer service Selection of the best brands Easy and fast shopping		Here are our frequently asked questions. If you can't find yours, write to us. PRODUCTS AND STOCK How do I find the product I am looking for? How reliable is product availability? Do you stock any other products? Where can I find technical information on products? What are promotional packs? Where can I find accessories for products? How can I compare different products on your site? What is your pricing policy? What happens if the price of the product changes between my placing an order and receiving the goods? What if I find a cheaper product elsewhere: do you price match? Are the products on your site compatible with UK specifications? The Vipix card: how can I get a VIPix card and what are its advantages? ORDERS How do I place an order? What payment methods are available? Can I place my order by Email / Fax? Are my credit card payments secure? Is money withdrawn from my account directly after I have placed an order? I want to pay by bank transfer. How does this work? Can I add items to my order? How can I track my order? Is there a security check? How can I consult, download and archive a bill? What happens if the product I ordered is not in stock? What delivery options are available? How long does delivery take? Can I place an order to be delivered to someone else / to another country? Can I change the delivery address? How can I track my delivery? How do I obtain a copy of my invoice? How do I change my password? If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning? Why is my order "pending" when I track it on your website? What happens if my parcel is lost by the courier? Do you deliver to the Channel Islands? May I consult my contract and orders at any time ? SPECIAL OFFERS AND SERVICES Do you offer any special deals or discounts, such as gift vouchers? How can I get a promotional code? What is the ZEN Engagement? How can I get it? Do you offer extended guarantees? How can I get them? How can I get the difference in price reimbursed? CANCELLATION AND REFUND I want to cancel my order in full. I want to cancel part of my order. I want to receive information regarding the refund of my order. I want to receive information regarding the refund of a product returned within the retraction deadline. DELIVERY What time should I expect my parcel to be delivered? Will I be informed of the exact time of delivery? What happens if I'm not at my delivery address at the time of delivery? Do I have to sign for the parcel personally, or can someone else sign for it? Can I refuse the delivery? What procedure should I follow when my parcel is delivered? What happens if my parcel has been damaged or opened / mishandled? What if I receive someone else's order? Why hasn't my order been dispatched? WARRANTY AND AFTER-SALES SERVICE Can I return my product if I'm not happy with it? What kind of warranty do you offer? How does the warranty work? How can I get a Return Coupon? How do I follow the progress of repairs on my product? Who pays for return shipping fees ? How do I send a product back to you? I have a question about a product that I've returned to you. OTHER QUESTIONS How do I unsubscribe from your newsletter? Why is my parcel sent out under the name FOTOVISTA? We recommend that you save a copy of our “General Terms and Conditions of Sale” when you place your order. The present general terms and conditions of sale are subject to change, and all previous versions will be deleted when modifications are implemented.

Looking for great deals and gift ideas? Grab a great deal in our January sales!

OUR COMMITMENTS